Encora Infrastructure Management and Support Services (IMSS) division offers full range of services around Remote & Onsite Infrastructure Management and Support. Encora has been providing extensive Infrastructure services to clients across Asia Pacific regions and the US.
With businesses expanding across locations and geographies, complexities in IT infrastructure management have increased multi-fold. The need for infrastructure has also increased exponentially. Maximizing the value derived from IT investments is a key challenge CIOs and CEOs face today. Our experience in infrastructure management enables us to identify the technology and operational components that can be effectively outsourced without sacrificing your company's competitiveness.
Further, we allow our clients to respond to support requests (related to network, application, integration, upgrades, etc.) in a nimble fashion by utilizing the global clock and implementing a follow-the-sun approach. This reduces time to market, increases quality and reduces cost, thus creating significant value for our clients
Encora’s provides a robust global delivery model with proven methodologies, standardized tools, mature processes and a metrics driven approach, in order to manage enterprise infrastructure and provide remote support thereby enabling clients to focus on their core businesses.
Our range of services includes:
- Data Centre Management
- Network Services
- Database Administration & Performance Management
- Application and Product Support (Level 2 and 3)
- Regression, Performance and Platform Testing and Certification
- Release Management
- Integration Services
- Business Continuity and Disaster Recovery
Our comprehensive, industry-leading portfolio of infrastructure management services guarantees high reliability, round-the-clock availability, remote manageability, and optimum scalability.
Encora brings deep experience in managing large (up to 5000) server farms, managing all flavors of UNIX on mid-range systems (HP-UX, Sun Solaris, IBM AIX and Linux) and managing most popular databases (Oracle, SQL Server, DB2/UDB, Sybase, MySQL). Monitoring of environments for high performance & availability, backup & recovery drills, analysis & Reporting on OS environments, Load Balancing (for multiple servers , environments) and OS tuning (supporting multiple DB) are some of the services provided by Encora. Encora uses a wide range of infrastructure monitoring and management tools and has the ability to set up Infrastructure Labs for testing various technologies and carrying out 'proof of concepts'.
Clients leveraging our IMSS services include corporations such as Credit Suisse, UBS, Citi, Actuate, Handango, HSBC, and several other global corporations.
Our key Differentiators include :
- Ability to provide multiple engagement models that are location agnostic (client site, offsite and remote)
- Deep experience with Agile Processes for both Infrastructure Management and for Support
- Fully Integrated and Collaborative teams
- Factory like approach that is Metrics driven
- 24/5 or 24/7 coverage
